Halston Berry
Frequently Asked Questions
How can I track my order?
You can track your order by clicking on the link provided in your shipping confirmation email. Have your tracking number handy? Click here to track your order directly.
Do you provide size information?
Yes. Each product page includes a detailed size chart. Still unsure? Feel free to reach out, we're happy to help.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect. In such cases, we will cover the return costs.
Once we have received your return, please allow 5–10 business days for the refund to be processed and credited back to your account.
You can find our full return policy here:
Return Policy
What should I do if my order arrives damaged?
If your order arrived damaged, please reach out to us within 14 days of delivery. Simply email support@halstonberry.com with:
- Your order number
- Clear photos of the damage
- A short description of the issue
We'll make it right as quickly as possible. Thank you for being part of our Halston Berry community — your satisfaction matters to us.
Do you ship to the U.S.?
Yes. We currently only deliver to the U.S.
The estimated delivery time is:
Processing time: 1–3 working days (Monday–Friday)
Shipping time: 8–12 working days (Monday–Friday)
Total delivery time: approx. 9–15 working days from date of purchase.
Shipping is completely free on all orders. Further details can be found in our shipping policy:
Shipping Policy
What payment methods do you accept?
We accept all major debit and credit cards, including Visa, Mastercard, and American Express, as well as PayPal, through secure checkout.
Where do I enter my discount code?
You can enter your discount code at checkout. On the checkout page, look for the "Discount Code" box, type in your code, and click "Apply." The discount will be reflected in your total. If you have any issues, feel free to contact us.
How can I cancel my order?
You may cancel your order free of charge within 30 minutes of placing it. After this period, your order will likely already be in processing; cancellation is no longer guaranteed and, if approved, may be subject to an 8% processing fee. You may still return the item after delivery, following our return process.
Do you have any further questions?
If your question hasn't been answered above, our customer service team is happy to help.
Email:support@halstonberry.com
Our customer service is available Monday to Friday, 9:00 AM – 5:00 PM (EST), and usually responds within 12–24 hours on business days.
