Shipping Policy

HALSTON BERRY — SHIPPING POLICY

At Halston Berry, we place great importance on clear, transparent, and reliable delivery.
Below you will find all the important information about our delivery areas, processing times, and shipping procedures.

1. Delivery Area

We currently deliver to the United States only. Orders from other countries cannot be processed at this time.

2. Where Your Order Ships From

Our products are carefully sourced and shipped directly from our manufacturing partners in China. This allows us to offer high-quality pieces at an affordable price, without unnecessary middlemen. All suppliers are personally vetted and products are quality-checked before they ship.

3. Delivery Address

Your order will be shipped to the delivery address provided during checkout. Please ensure all details are complete and correct, as incorrect or incomplete addresses may lead to delays or returns.

4. Order Processing Time

All orders are processed within 1–3 business days. (Valid Monday–Friday, excluding public holidays.)
Orders received on weekends or public holidays will be processed on the next working day.

5. Shipping Time

Once processed, your order ships from our logistics centre. The average delivery time to the United States is:
8–12 working days (Monday–Friday)
Shipping time may vary due to:

  • Seasonal demand
  • Logistics or transport capacity utilisation
  • U.S. customs clearance processes (see Section 7 below)
  • Holidays
  • High order volume during sales

6. Total Estimated Delivery Time

Total delivery time includes:

  • Processing time: 1–3 business days
  • Shipping time: 8–12 business days

→ Estimated total: approximately 9–15 business days from the date of purchase.
Please note: these are estimates. Since all orders are formally entered through U.S. Customs and Border Protection, actual delivery may take longer during high-volume periods or if additional customs review is required. Our logistics team continuously monitors all shipments.

7. Customs Duties & Import Charges

Because our products ship directly from China, every order is subject to standard U.S. import procedures. As of 2025, the U.S. government eliminated the duty-free “de minimis” treatment that previously applied to low-value shipments from China. As a result, all shipments — regardless of order value — are formally entered through U.S. Customs and Border Protection and may be subject to customs duties, import taxes, or handling fees.

These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping cost shown at checkout. Charges (if any) are typically collected by the carrier at the time of delivery. We are not able to predict the exact amount in advance, as this depends on the applicable tariff classification and current U.S. trade policy at the time of import.

8. Shipping Costs

Shipping is completely free on all orders. There are no additional shipping or handling fees from Halston Berry. (See Section 7 above regarding customs duties, which are separate from our shipping fee and are not charged by us.)

9. Secure Payment

All payments are processed securely through our payment service provider using SSL-encrypted checkout.

10. Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking link so you can follow your delivery.
Please note: tracking updates often appear 3–8 working days after the package has left the warehouse.

11. Failed Delivery or Incorrect Address

If delivery is not possible due to an incorrect or incomplete address:

  • The package may be returned to us
  • We will contact you to clarify
  • We offer redelivery or a suitable solution

Please check your delivery address carefully at checkout.

12. Delivery Confirmation

Once a package has been marked as delivered by the delivery service, the delivery is considered complete. If the package cannot be found, we will gladly assist you in contacting the shipping provider and investigating the matter.

13. Contact

If you have any questions or need further assistance regarding your order or delivery, please reach out to our customer service team.
Email: support@halstonberry.com
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)